Shipping and Returns

Shipping Policy

After finishing the custom tiles all our mosaics are shipped with international Courriers together with tracking numbers. (Fedex, UPS, USPS, TNT etc. we follow which is convinent for the country of order ) .

For the larger orders we may suggest you to use sea freight in order to avoid higher shipping costs but this will take from 1 to 3 months to arrive your country of order.

After Shipment held on through Air Express Shipping, you will receive your package aproximately within;

Europe : 1-2 bussines days

USA / Canada : 1-4 bussines days

South America : 1-4 bussines days

Asia : 1-4 bussines days

Australia : 1-4 bussines days

Russia: 1-4 bussines days

Rest of the world : 1-5 bussines days

Returns Are Accepted

Untill Now, nobody yet unhappy with the product they received from us and no one requested returns, however in any case if your are not happy with the product you received then Returns are accepted for all ‘ready to ship’ products and the criteria for return a product is that you can return only if you didn’t use the product and if it is same as you received it and package should be same and you need to pay for the return shipping cost.

Whenever we receive the product you sent it back then we will pay back to you with the 30% of deduction for restocking fee from the full amount you paid. The refund will be same method as you paid within 14 days after receiving the product back in our stock.