After finishing the custom tiles all our mosaics are shipped with international Courriers together with tracking numbers. (Fedex, UPS, USPS, TNT etc. we follow which is convinent for the country of order ) . For the larger orders we may use sea freight in order to avoid higher shipping costs.
According to the handmade works and arts we make it is not possible to refund. So, we always go step by step with our customers from starting to the end and we always share pictures from the production to get confirmations. Our customers generally pays 50% advance payment to start the job and after this stage we share and follow the customers needs through the pictures time by time and when the production totally finished then the customer send remaining balance of 50% before shipping. This is the best way for an art work jobs. Thank you for your understanding.